Memory Mason — Support

My progress didn't carry over to my new device.

Memory Mason syncs your progress automatically — through iCloud on iPhone and iPad, and through Google Play Games on Android. Cloud Save is on by default (Settings → Cloud Save). On iOS, make sure both devices use the same Apple ID; on Android, sign in with the same Play Games account. Sync can take up to a minute after a level, so give it a moment before switching devices.

I reinstalled the app and my progress is gone.

As long as Cloud Save was on before you deleted the app — and you were signed in to iCloud (iOS) or Play Games (Android) — your progress restores automatically a few moments after reinstalling. If it doesn't appear right away, close and reopen the app once while connected to the internet.

I bought Pro or a points pack but don't see it.

Purchases are tied to your Apple or Google account. If a purchase didn't apply, reopen the app while connected to the internet, or use Settings → Restore Purchases. Still stuck? Email us with your purchase date and we'll sort it out.

How do Hints and Solve work?

Tap HINT to reveal help on the current level, or SOLVE (100 points) to reveal the full path and open the level so you can study it. Earn more points by watching a video (“Watch — Earn 30 Points”) or through the in-app Store.

How do I remove ads?

Buy Memory Mason Pro from the Go Pro screen (or the Store) to remove ads permanently. Where a consent choice applies, Settings → Ad Privacy Options lets you review or change it at any time.

What is the Daily Challenge?

A fresh puzzle every day. Solve it to build your streak, then a new one unlocks the next day.

Can I change the theme?

Yes. Open the Themes screen to switch the temple's look. Some themes are free; others unlock with points you earn, or as an in-app purchase.

Can I change the language?

Yes. Memory Mason is available in English, Hindi, Spanish, Portuguese, Indonesian, French, German, Japanese, and Korean. Open Settings inside the app to switch.

Do I need an account or an internet connection?

No account and no login, ever. The game is fully playable offline — an internet connection is only needed for cloud sync, ads, and Store purchases.

How do I reset or delete my data?

Settings → Reset Progress clears your progress, points and hints on the device (and, with Cloud Save on, the synced copy too). For step-by-step instructions covering your device, iCloud, and the Android cloud save, see the Delete Your Data page.